Registered Charity no. 218341  |   Telephone: 01872 225 868


Registered Charity no. 218341  |  01872 225 868  |

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Deafness, the hidden disability

RCHT Audiology - Current Status

With regards to the ‘open-access/drop-in’ service at RCHT this unfortunately remains closed. This decision is one made by the Trust as we are unable to predict footfall and risk overcrowding waiting areas. We appreciate that social distancing requirements have changed, however,  the government advised that hospitals are to maintain their measures including patients to wear a face covering in the hospital unless exempt. At the current time we are still operating with restricted additional visitors to appointments. Patients wishing to attend with a significant other or patients in need of additional support must have this approved by the hospital. (We can make the requests from Audiology to the Directorate on behalf-of patients).

Servicing hearing aids we have listened to feedback and recently added an additional service;

·         Postal repairs are still the primary way to have hearing aids serviced/repaired

·         Drop in box at the Entrance to the hospital for hearing aid service and repairs  - this is collected twice daily. Patients will need to leave their name, DOB and fault information when they drop their hearing aid off.

·         Call us for advice, batteries and tubes and we will post them out directly. We have an ‘on-the-day’ clinician who managed patient queries and patients are given a time slot they will be called.

·         Email us for advice, batteries and tubes and we will post directly.

·         We do have face-to-face appointments with the repair team available and these are primarily for new impressions, moulds etc.. 

What d/Deaf people need to bring to hospital

A bit of guidance on how to communicate with d/Deaf patients

Hearing Links provide loads of resources

See Technology for assistive devices

BSL Courses


British Sign Language (BSL) users, please look for our Mental Wellbeing BSL videos:
Mental Health and Well-Being Guide to Cornwall services

Hearing aid wearer?- Here's some information
For advice and help on Ear Care - Need your ears cleaned, wax removed, whistling hearing aids? You will need to access this service privately. We do not make recommendations but email us if you want to find out where your nearest clinic may be.

Protect your hearing when swimming and surfing - Surf moulds and earwax removal

Running out of power??
If you are hard of hearing, and use hearing aids, then you always need to ensure that you have a good supply of hearing aid batteries. At Hearing Loss Cornwall, we supply some free hearing aid batteries from the office. Check if we have yours!
Quick tip:
Learning left from right Two hearing aids? Left has blue marker and right has red marker, remember red for right.

Carers hearing aid help
Ultimate Guide to Hearing Health
Hearing Aid tips from Phonak
How to care for your hearing aids
How to fit your hearing aids
Safe Lighting in the home
Driving with hearing loss
Zoom Fatigue

Hearing Facts

  • A standard hearing aid battery lasts anywhere from 3 to 22 days, depending on the hearing aid type, battery type and capacity, and the amount of hearing aid use. Change your batteries if sounds become distorted or if you have to turn up the volume more than usual.

  • You may get a small beeping sound when the battery is low. If so make sure you change batteries immediately. Only remove the tab when you are ready to use the battery and let it sit for 3-5 minutes before installing it in your hearing aid. This allows your battery to activate effectively.

  • When you're not wearing your hearing aid, turn it off or open the battery door to minimise battery drain and when you won't be using the hearing aid for a lengthy time just remove the battery entirely.

  • Hearing aid batteries can lose energy at any time so always ensure that you carry spares. As with any batteries, keep them away from coins, keys or other metal objects.


Hearing Facts

  • When a hearing aid is set to the 'T' position, the telecoil in the hearing aid picks up the magnetic waves produced by the hearing loop system. A direct copy of the audio signal reaching the microphone is now 'induced' in this coil and the hearing aid converts this electrical signal back to audible sound for the wearer to hear. In this way, someone sitting at the back of the venue can clearly hear the speaker at the front - simply by being inside the hearing loop area. Our system can fit up to approximately 30 chairs.

Hearing Facts

  • Hearing Loop Systems are set to become a standard feature both at home and in ALL public buildings where assistance with hearing is required. If you are responsible for running a church, hall or venue you will genuinely help those with poor hearing. Accessibility is a key factor at any venue for those with any disability and a hearing loop system will really benefit those with hearing loss to feel part of the community.

“If your reflex is everyone feels lonely sometimes, you would be right. But you would also be understating the loneliness we feel.”




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