Registered Charity no. 218341  |   Telephone: 01872 225 868


Registered Charity no. 218341  |  01872 225 868  |

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Deafness, the hidden disability

Technology Test Drive - our FREE product loan service to members.

The HLC Technology Test Drive service offers deaf people, and their families, the opportunity to borrow a range of assistive listening devices and try them out in their own home or venue. 

The service is provided to HLC members free of charge, otherwise there is a small loan fee of £10. Each item requires a deposit to be left and usually there is a 7 day hire period. Our Technology Test Drive can help you decide which products can help you in your home and enable you to try more than one item. If you decide to purchase any of the products, we can help you with this process.

Please note that we are not a shop and therefore any future representations will be made direct to the supplier of the goods in accordance with all the trading standards that apply.

We also have a range of specialist telephones set-up on our simulator, so that you can try these out in our premises. Telephones vary in clarity, pitch and tone so this is your opportunity to suits you best.

Hearing Help & Resources

Running out of power??

If you are hard of hearing, and use hearing aids, then you always need to ensure that you have a good supply of hearing aid batteries. At Hearing Loss Cornwall, we supply some free hearing aid batteries from the office.
Check if we have yours!

Hearing Facts

  • A standard hearing aid battery lasts anywhere from 3 to 22 days, depending on the hearing aid type, battery type and capacity, and the amount of hearing aid use. Change your batteries if sounds become distorted or if you have to turn up the volume more than usual.

  • You may get a small beeping sound when the battery is low. If so make sure you change batteries immediately. Only remove the tab when you are ready to use the battery and let it sit for 3-5 minutes before installing it in your hearing aid. This allows your battery to activate effectively.

  • When you're not wearing your hearing aid, turn it off or open the battery door to minimize battery drain and when you won't be using the hearing aid for a lengthy time just remove the battery entirely.

  • Hearing aid batteries can lose energy at any time so always ensure that you carry spares. As with any batteries, keep them away from coins, keys or other metal objects.

Get in the loop!..available to hire

 A Phonak Wireless Listening Device  is available to hire for functions, meetings and public events, Hearing Loss Cornwall can provide a Phonak Wireless Listening Device with a Roger Pen & MyLink bundle which comes with a range of functions and uses.

It can be used to amplify sound and feed it directly to hearing aids in a variety of situations. It comes with a Roger Pen which acts as the transmitter. This is a microphone which can pick up directional sound, whilst reducing background noise. This is perfect in a conversation or a meeting, where it can be placed on a table or held by the speaker. The sound is picked up by compatible Phonak digital hearing aids, or by the MyLink Neckloop receiver which is worn around your neck. All you need to do to hear the sounds picked up from the Roger Pen is make sure that  hearing aids are set to "loop" or "T-setting".

The Phonak Wireless Listening Device is brilliant:

In a large group, sitting round a table - Stick the Roger Pen on the table and it will automatically switch to an omni-directional mode so that the person with hearing loss can hear everyone sat around.

Listening to a presentation
 - Give the Roger Pen to the lecturer or tour guide so that the deaf person can hear as clearly as if they were standing next to the speaker. The Roger Pen comes with a lanyard for easy wearing too.

Hearing Loss Cornwall have three receivers availalble to enable more than one deaf person to benefit at a time. Due to the nature of the product we do have to request a deposit payment in advance of the loan and, ideally, as much notice as possible is required, so that you can rely on it being available. It is easy to set up and discreet with no wires involved. Full details here

Portable Induction Loop System.

We also have a portable induction loop system available for hire from the office. This is a specialised type of amplifier kit which allows a hearing aid user to hear, with ease, within a group meeting at any indoor venue of up to 50 square metres. It comes with full instructions on how to use the portable induction loop system.

If you are interested in finding out more, including availability, costs, or to make a booking of this hearing loop system, simply contact the office. Let us know what you require, when and where you will need the support.

The Equality Act 2010 says that organisations who provide services for the public must take reasonable measures to make sure those services are accessible to disabled people including those who are deaf or hard of hearing. This normally means providing some communication support.

A Portable Table-Top loop is also available. This is only suitable for a one-on-one conversation in close proximity.

Hearing Facts

  • When a hearing aid is set to the 'T' position, the telecoil in the hearing aid picks up the magnetic waves produced by the hearing loop system. A direct copy of the audio signal reaching the microphone is now 'induced' in this coil and the hearing aid converts this electrical signal back to audible sound for the wearer to hear. In this way, someone sitting at the back of the venue can clearly hear the speaker at the front - simply by being inside the hearing loop area. Our system can fit up to approximately 30 chairs.

Induction Loop Systems

Keeping you in the loop

We work with a qualified technician who is a leading installer of AFILS induction hearing loops and has considerable experience in both simple and complex low-spill loops. He can quote for installation of Hearing Loop Systems across all sorts of venues in Cornwall. Once he has set up the kit, he will ensure that it is tested.

He can also install infra-red hearing assistance which is ideal if you wish to ensure privacy within a designated space such as a council chamber or a consultation room. This is also an ideal solution where neighbouring rooms need separate systems. This same technology is also highly suited to tour guide systems in museums and other leisure attractions.

If you are interested in induction loop systems, please contact Hearing Loss Cornwall for more information. One happy customer reports that:

“We are thrilled with the inconspicuousness of the wiring and the microphone, and the help that it is giving the people with hearing loss who visit. Once again thank you for being kind and answering all our queries and for setting the room up so well”
- Sue Finch, Truro Quaker Meeting House

Hearing Facts

  • Hearing Loop Systems are set to become a standard feature both at home and in ALL public buildings where assistance with hearing is required. If you are responsible for running a church, hall or venue you will genuinely help those with poor hearing. Accessibility is a key factor at any venue for those with any disability and a hearing loop system will really benefit those with hearing loss to feel part of the community.

“If your reflex is everyone feels lonely sometimes, you would be right. But you would also be understating the loneliness we feel.”

Maintenance for your hearing aids

Phonak advises:

It is important to treat your hearing aid with care. You will keep it in working order for many years and minimize potential problems during everyday use. Hearing aids may be sturdy, but they cannot withstand improper use. In the following, you will find a few valuable care tips.

Protect your hearing aids from dirt
Protect your hearing aids from moisture
Keep the devices away from children and pets
Avoid contact with hairspray or make-up
The correct care
Keep your hearing aids in a safe place
Leave all repairs to an expert

Always make sure that your fingers are clean and dry before touching your hearing aid.
The microphone input is very small and can become blocked through improper handling.

Remove your hearing aids before showering bathing or swimming.
Due to the high ambient humidity, you should not leave the devices in the bathroom. Clean your ears occasionally before inserting the hearing aids.Please note that moisture and condensation may damage the electronics in your hearing aids. We recommend removing the battery from the device at night, leaving the battery compartment open. Use a special drying aid available from your hearing care professional.

Store your hearing aids out of the reach of children and pets.
Removed but not deactivated devices emit high sounds that may be aggravating to some dogs.

Remove your hearing aids before using body care products. 
The fine particles of hairspray or powder make-up may clog the microphone input and volume control switch. 

In order to be fully functional, your hearing aids need to be clean at all times.
Clean the devices with a soft, dry cloth. Never use alcohol, solvents or cleaning agents. Special care products for your hearing aid are available from your hearing care professional, who will also check the devices for ear wax residue and make sure that it is in working order.

When your hearing aids are not in use, it is best to keep them in the drying set.
Always carry the hearing aids in their case to protect them from damage and dirt. If you don’t use your hearing aids for a while, please remove the batteries.

Screwdrivers and oil are the enemy of all hearing aids.
If they come in contact with the electronic or micro-mechanical systems, it leads to irreparable damage. The delicate technology is very sensitive and can be destroyed though improper handling.

How to care for your hearing aids

How to fit your hearing aids

Some hearing products

Take a look at some hearing assistive options here: 


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