Registered Charity no. 218341  |   Telephone: 01872 225 868


Registered Charity no. 218341  |  01872 225 868  |


Deafness, the hidden disability

 RCHT Audiology – current status (December 2022)

For all queries you can contact the audiology Workshop on 01872253787. Call us for advice, batteries, tubes, domes etc and we will post them out directly. If we cannot answer the phone immediately, you can leave a message and a member of the team will return your call. You can also contact us via email on with any requests and they will be post out to you directly. 

The department now offers a postal repairs service and booked repairs appointments only. The ‘open access/drop in’ clinic is no longer available. Patients can deliver their hearing aid to us here at Treliske and we will return it to them by post. Please drop off hearing aids at the main reception desk of the audiology department. Please package your hearing aid in an envelope including your name and contact details and a brief description of the problem. Alternatively, please send your hearing aid via the Post Office (using the Signed for service) to ensure adequate postage. Please remember to include your name and contact details and a brief description of the problem. 

Send your aid to:The Audiology Workshop, Royal Cornwall Hospital, Truro, TR1 3LJ 

If your need is urgent or you are unable to be without your hearing aid, please contact the department to discuss your needs on 
01872 253787. We do have face-to-face appointments daily with the repairs team at Treliske and these are primarily for new impressions and moulds etc. We also offer these booked appointments once a month from St Michael’s Hospital (Hayle) and Bodmin Hospital (from January 2023).

We also have a team of volunteers who can visit you in your home to clear and retube your hearing aid. They can also help you learn how to use your hearing aid and check it is fitting correctly. If you would like a volunteer visit please call us on 01872253787 or email

What d/Deaf people need to bring to hospital

A bit of guidance on how to communicate with d/Deaf patients

Hearing Links provide loads of resources

See Technology for assistive devices

BSL Courses


Mental Health

British Sign Language (BSL) users, please look for our Mental Wellbeing BSL videos:
Mental Health and Well-Being Guide to Cornwall services

Healthwatch Mental Health report 2022

Hearing aid wearer?- Here's some information
For advice and help on Ear Care - Need your ears cleaned, wax removed, whistling hearing aids? You will need to access this service privately. We do not make recommendations but email us if you want to find out where your nearest clinic may be.

Protect your hearing when swimming and surfing - Surf moulds and earwax removal
Inclusion Cornwall - Guide to health and well-being services

Running out of power??
If you are hard of hearing, and use hearing aids, then you always need to ensure that you have a good supply of hearing aid batteries. At Hearing Loss Cornwall, we supply some free hearing aid batteries from the office. Check if we have yours!
Quick tip:
Learning left from right Two hearing aids? Left has blue marker and right has red marker, remember red for right.

Carers hearing aid help
Ultimate Guide to Hearing Health
Hearing Aid tips from Phonak
How to care for your hearing aids
How to fit your hearing aids
Safe Lighting in the home
Driving with hearing loss
Zoom Fatigue

Hearing Facts

  • A standard hearing aid battery lasts anywhere from 3 to 22 days, depending on the hearing aid type, battery type and capacity, and the amount of hearing aid use. Change your batteries if sounds become distorted or if you have to turn up the volume more than usual.

  • You may get a small beeping sound when the battery is low. If so make sure you change batteries immediately. Only remove the tab when you are ready to use the battery and let it sit for 3-5 minutes before installing it in your hearing aid. This allows your battery to activate effectively.

  • When you're not wearing your hearing aid, turn it off or open the battery door to minimise battery drain and when you won't be using the hearing aid for a lengthy time just remove the battery entirely.

  • Hearing aid batteries can lose energy at any time so always ensure that you carry spares. As with any batteries, keep them away from coins, keys or other metal objects.


Hearing Facts

  • When a hearing aid is set to the 'T' position, the telecoil in the hearing aid picks up the magnetic waves produced by the hearing loop system. A direct copy of the audio signal reaching the microphone is now 'induced' in this coil and the hearing aid converts this electrical signal back to audible sound for the wearer to hear. In this way, someone sitting at the back of the venue can clearly hear the speaker at the front - simply by being inside the hearing loop area. Our system can fit up to approximately 30 chairs.

Hearing Facts

  • Hearing Loop Systems are set to become a standard feature both at home and in ALL public buildings where assistance with hearing is required. If you are responsible for running a church, hall or venue you will genuinely help those with poor hearing. Accessibility is a key factor at any venue for those with any disability and a hearing loop system will really benefit those with hearing loss to feel part of the community.

“If your reflex is everyone feels lonely sometimes, you would be right. But you would also be understating the loneliness we feel.”




Become a member

Find out about joining us today and supporting people with hearing loss

find out more