Registered Charity no. 218341  |   Telephone: 01872 225 868


Registered Charity no. 218341  |  01872 225 868  |

Browse Aloud

Deafness, the hidden disability

  • Technology Test Drive (not currently available)

The HLC Technology Test Drive service offers deaf people, and their families, the opportunity to try a range of assistive listening devices. Some can be borrowed. to try out at home. 

Everyone has a different level of hearing loss and it can be very expensive to purchase a product which then proves to be ineffective – so please make sure you get good advice and use one of our recommended providers.

Hearing Loss Cornwall has a small selection of amplified telephones,  audio and assistive listening devices as well as hearing loop amplifier systems. So, if you need some kit, you are welcome to come and try this equipment at our premises. Hearing Loss Cornwall also has a variety of catalogues and information available to help you find further equipment from a range of providers. Each item requires a deposit to be left and usually there is a 7 day hire period. 

Technology Test Drive can help you decide which products can help you in your home and enable you to try more than one item. If you decide to purchase any of the products, we can help you with this process. However, please note that we are not a shop and therefore any future representations will be made direct to the supplier of the goods in accordance with all the trading standards that apply. 

Quick Fact

Telephone Placement 

  • To hear with a hearing aid on the phone, hold the telephone near the hearing aid microphone, if you have a behind the ear hearing aid this will be behind your ear.

Get in the loop! Our Phonak Wireless Listening Device  is available to hire for functions, meetings and public events, Hearing Loss Cornwall can provide a Phonak Wireless Listening Device with a Roger Pen MyLink bundle which comes with a range of functions and uses. We also have a clip-on mic now available. It can be used to amplify sound and feed it directly to hearing aids in a variety of situations. It comes with a Roger Pen which acts as the transmitter. This is a microphone which can pick up directional sound, whilst reducing background noise. This is perfect in a conversation or a meeting, where it can be placed on a table or held by the speaker. The sound is picked up by compatible Phonak digital hearing aids, or by the MyLink Neckloop receiver which is worn around your neck. All you need to do to hear the sounds picked up from the Roger Pen is make sure that  hearing aids are set to "loop" or "T-setting". 

In a large group, sitting round a table - Stick the Roger Pen on the table and it will automatically switch to an omni-directional mode so that the person with hearing loss can hear everyone 
sat around.

Listening to a presentation - Give the Roger Pen to the lecturer or tour guide so that the deaf person can hear as clearly as if they were standing next to the speaker. The Roger Pen comes with a lanyard for easy wearing too. Due to the nature of the product we do have to request a deposit payment in advance of any loan and, ideally, as much notice as possible is required, so that you can rely on it being available. It is easy to set up and discreet with no wires involved. Full details here.

Hearing Loss Cornwall were delighted to receive funding from the ERDF Smartline Project to launch a new service loaning the excellent digital hearing assistive device called the Roger Pen and Mylink. 

Portable Induction Loop System - We also have a portable induction loop system available for hire from the office. This is a specialised type of amplifier kit which allows a hearing aid user to hear, with ease, within a group meeting at any indoor venue of up to 50 square metres. It comes with full instructions on how to use the portable induction loop system.

Portable Table-Top Loop is also available. This is only suitable for a one-on-one conversation in close proximity. If you are interested in finding out more, including availability, costs, or to make a booking of this hearing loop system, simply contact the office. Let us know what you require, when and where you will need the support.

The Equality Act 2010 says that organisations who provide services for the public must take reasonable measures to make sure those services are accessible to disabled people including those who are deaf or hard of hearing. This normally means providing some communication support.

Induction Loop SystemsKeeping you in the loop

Hearing Loss Cornwall work alongside qualified technicians who are trained to install and support AFILS Induction Hearing Loop Systems. Our experts at Kernow Installations, have extensive knowledge and experience providing simple and complex low-spill loops. They can  quote for the installation of Hearing Loop Equipment into Public Venues throughout Cornwall ensuring the equipment is setup correctly and fully tested.

Our specialists also provide Wireless Hearing Solutions, ideal should you wish to ensure privacy within a designated space e.g. council chamber or a consultation room. This is also an ideal solution where neighbouring rooms need separate systems. This same technology is also highly suited to tour guide systems in museums and other leisure attractions.

HLC have been working on projects with Penlee Gallery, Royal Cornwall Museum, The National Trust, Cornwall Council and others to help improve the hearing experience.
If you are interested in induction loop systems, please contact Hearing Loss Cornwall for more information. 

Relay UK -  Everybody's talking Here is a link to information and guidance on how to use the modern Relay UK textphone system which takes over from the previous Next Generation Text.  Relay UK brings relay services for deaf, hard-of-hearing, and speech-impaired people right up to date with the latest app technology.  You don't need any special kit – just download the app from the App Store or Google Play onto your smartphone, tablet, or computer. Conversations are easy to manage and relaxed. For fluent communication with anyone, anywhere, use Relay UK. You can contact Hearing Loss Cornwall on our normal phone number simply by adding 18001 as a prefix to our normal number 01872 225868. Download Relay UK information

Some information about products and technology

How to connect a TV listener to your television

RNID Comparing different video conferencing

Making ZOOM accessible

Zoom Fatigue
Are you a deaf person whose stress bucket is overflowing right now? Tinnitus, zoom fatigue, visual overload and even accessing your GP through a screen are all having their impact. There used to be a saying, “An apple a day, keeps the doctor away!” Right now, we seem to be suffering from both Apple and “app” overload but some of them can give you a boost as well!

Here’s a few ideas:

In your face? – Yes, it’s true, we don’t really like looking at ourself all the time and it is actually quite tiring. Why not hide your face, in zoom or teams,  so that you can concentrate on other people’s lips and use speaker view on the gallery.

Contact  Seetec Pluss if you feel you need a job that will support your hearing loss .

 What the disability community can teach us about working remotely - Microsoft Accessibility Blog

Disability Answer Desk | Microsoft Accessibility

Download Zoom Fatigue

“If your reflex is everyone feels lonely sometimes, you would be right. But you would also be understating the loneliness we feel.”

Become a member

Find out about joining us today and supporting people with hearing loss

find out more