In a large group, sitting round a table - Stick the Roger Pen on the table and it will automatically switch to an omni-directional mode so that the person with hearing loss can hear everyone
sat around.

Listening to a presentation - Give the Roger Pen to the lecturer or tour guide so that the deaf person can hear as clearly as if they were standing next to the speaker. The Roger Pen comes with a lanyard for easy wearing too. Due to the nature of the product we do have to request a deposit payment in advance of any loan and, ideally, as much notice as possible is required, so that you can rely on it being available. It is easy to set up and discreet with no wires involved. Full details here.

Hearing Loss Cornwall were delighted to receive funding from the ERDF Smartline Project to launch a new service loaning the excellent digital hearing assistive device called the Roger Pen and Mylink.

Portable Induction Loop System - We also have a portable induction loop system available for hire from the office. This is a specialised type of amplifier kit which allows a hearing aid user to hear, with ease, within a group meeting at any indoor venue of up to 50 square metres. It comes with full instructions on how to use the portable induction loop system.
A Portable Table-Top Loop is also available. This is only suitable for a one-on-one conversation in close proximity. If you are interested in finding out more, including availability, costs, or to make a booking of this hearing loop system, simply contact the office. Let us know what you require, when and where you will need the support.

The Equality Act 2010 says that organisations who provide services for the public must take reasonable measures to make sure those services are accessible to disabled people including those who are deaf or hard of hearing. This normally means providing some communication support.

Induction Loop Systems - Keeping you in the loop

You may need a more comprehensive hearing loop system and need qualified technicians who are trained to install and support AFILS Induction Hearing Loop Systems. Experts at Kernow Installations, have extensive knowledge and experience providing simple and complex low-spill loops. They can quote for the installation of Hearing Loop Equipment into Public Venues throughout Cornwall ensuring the equipment is setup correctly and fully tested.

These specialists also provide Wireless Hearing Solutions, ideal should you wish to ensure privacy within a designated space e.g. council chamber or a consultation room. This is also an ideal solution where neighbouring rooms need separate systems. This same technology is also highly suited to tour guide systems in museums and other leisure attractions.

HLC have been working on projects with Penlee Gallery, Royal Cornwall Museum, The National Trust, Cornwall Council and others to help improve the hearing experience.

Relay UK - Everybody's talking Here is a link to information and guidance on how to use the modern Relay UK textphone system which takes over from the previous Next Generation Text. Relay UK brings relay services for deaf, hard-of-hearing, and speech-impaired people right up to date with the latest app technology. You don't need any special kit – just download the app from the App Store or Google Play onto your smartphone, tablet, or computer. Conversations are easy to manage and relaxed. For fluent communication with anyone, anywhere, use Relay UK. You can contact Hearing Loss Cornwall on our normal phone number simply by adding 18001 as a prefix to our normal number 01872 225868. Download Relay UK information

Bellman & Symfon

Some information about products and technology

RNID Comparing different video conferencing

Making ZOOM accessible

“If your reflex is everyone feels lonely sometimes, you would be right. But you would also be understating the loneliness we feel.”