VRS allows hearing and deaf people to communicate from separate locations via the telephone.

A hearing person can use a smartphone or landline telephone to call a deaf person on their smartphone or tablet. The hearing person will hear the interpreter over the phone.

A deaf person can use their smartphone or tablet to call a hearing person on their mobile or landline. The deaf person will see the interpreter on their screen.

Read more

• Booking appointments

• Dealing with telephone enquiries

• Calling local authorities or public service

• Consultations

• Short business meetings

VRI allows deaf and hearing people in the same location to communicate. Their conversation is interpreted via an interpreter on-screen.